Can I choose the shipping method for my online purchase?
For both domestic and international shipping, you will be provided with shipping options during order check-out process. The shipping rate is calculated based on the product you selected and it may vary depending on the quantity, weight, and volume of the selected items.
Do you provide self pick-up option when I order online?
Yes, we do. Upon the order check-out process, self pick-up at our roastery is one of the delivery options. When your purchase is ready to be collected, you will be notified through email and you can pick up your order at our roastery located at: 127 Defu Lane 10 #02-03, Singapore 539234. Self pick-up option at our retail shops is not available at this moment.
When will my coffee order will be processed and shipped out?
There are two order processing-days in a week, which is Tuesday and Thursday, with schedule pick-up typically one day after processing-day.
Order received before Tuesday 12noon will be processed at 3pm on the same day and order received before Thursday 12noon will be processed at 3pm on the same day. Order typically will be pick-up the day after, pending confirmation from the selected shipping courier. You will be receiving a tracking number when your order is sent out.
What is the roasting date of the coffee that I will be receiving?
At this moment we roast every Monday for coffee ordered through our online shop.
If your coffee order is received before the Thursday processing cut-off time, you will receive coffee roasted on Monday of the same week you placed your order. If your coffee order is received after Thursday processing cut-off time, you will receive coffee roasted on next following Monday.
- Coffee order is placed on Tuesday, we will process your order on Tuesday, and you will be receiving coffee roasted on Monday
- Coffee order is placed on Friday, we will process your order the next following Tuesday and you will receive coffee roasted on the next following Monday
Can you grind the coffee before shipping?
Grinding coffee before shipping would produce a less-than-perfect cup of coffee, hence we would recommend you order the coffee as whole bean and grind the coffee just before you use it. There are few alternative of home grinders that we can recommend you to get you started on this.
We understand that some of you may still prefer us to grind the coffee for you before shipping and we want to provide that convenience for you. You can always choose one of the grind size you prefer, depending on your brewing method, and we can grind your coffee accordingly before shipping.
Do check your selection of whole bean or grind size carefully before confirming your order as we will not be able to accept exchange or return as the result of incorrect selection.
How about my non-coffee order, when will it be sent?
For non-coffee order, they will be processed and shipped out accordingly to Tuesday and Thursday processing-day mentioned above.
Will I be able to track my shipping?
You will receive a tracking number once your order is picked up by the courier.
Is there any hotline number or email address that I can use for inquiry?
You can call us at +65-6281-0710 or email us at firstname.lastname@example.org to inquire about your order. For email, do include your name, contact (email and phone number) as well as your order number for reference.